Where is this online dermatology service available?

Forefront Dermatology Online Clinic is available to residents of Illinois, Indiana, Kentucky, Michigan, Minnesota and Wisconsin. We are continuing to expand making our services available to patients across the country. See a list of our current providers.


How long does it take to receive a response after I submit my photos?

On average, you will receive a response in under 24 hours, unless you select a specific dermatologist who may not be able to provide treatment immediately in which you will receive a response within no longer than 3 days.


If my condition requires that I come into the office for a biopsy or diagnostic procedure, does my care visit fee cover this additional service?

The care visit fee for Forefront Dermatology Online Clinic covers your case, review, diagnosis treatment recommendations and counseling and messaging for up to 30 days. If it is determined that an in-office diagnostic (e.g. biopsy) or therapeutic procedure (e.g. skin cancer removal) is needed, appropriate insurance charges, co-pays and reimbursement would apply as a part of your normal health insurance benefits.


How much does the service cost, and how do I pay for it?

The cost of each individual care visit is $59. All major credit cards are generally accepted. Additionally, you can use Health Spending Accounts (HSA), Health Reimbursement Accounts (HRA) or Flexible Spending Accounts (FSA) for care.


How do I find a Forefront Dermatology Online Clinic provider that accepts my insurance?

When you start a visit online and choose your doctor, you will be able to see which insurance plans he/she accepts.


Can I use my flexible savings account (FSA) or health savings account (HSA) to pay for your services?

Yes. Since you are receiving medical care for your condition, you are eligible to use your FSA (Flexible Spending Account) or HSA (Health Savings Account) for the Forefront Dermatology Online Clinic.


Is there a Forefront Dermatology Online Clinic app?

Yes. The Forefront Dermatology Online Clinic app is a simple-to-use software program that enables you to start and complete an online visit with Forefront Dermatology Online Clinic on your smartphone or tablet. The app is free and works with Apple’s iPhone, iPod Touch and iPad, as well as Android phones and tablets. For information about the cost of an online visit, please see the question, “How much does the service cost, and how do I pay for it?”

Visit the App Store or Google play to download the app to your smartphone or tablet.


My child is embarrassed by his/her skin condition. Can you help?

Of course. We offer comprehensive care for acne and other skin diseases. As a parent or legal guardian, we will work with you to help your child attain clear skin.


I’m under 18 years old. Can I get care for my skin condition?

Yes, you can. But you will need a parent or legal guardian to provide consent, assist you in completing your care visit requirements, and to pay for your diagnosis and treatment plan.


Can I use Forefront Dermatology Online Clinic for a family member who may not be able to use a computer or digital camera or who is older than 18 years of age?

Yes. We make Forefront Dermatology Online Clinic available to patients who are not capable of caring for themselves, or are perhaps uncomfortable using technology. We provide these services through a surrogate contact who is legally authorized to act on behalf of a parent or other relative. All that is required is the surrogate’s relationship to the patient, the surrogate’s contact information, the patient’s name and the surrogate’s electronic signature to attest that surrogate is legally authorized to act on the patient’s behalf.


What needs to be done before photos are submitted?

Review to make sure the photos are clear and feature the affected areas from multiple angles. Only submit photos of affected areas. Do not alter photos in any way. Accurately label photos and accompanying text. Make sure parental consent is included if patient is underage.


What kind of views or angles should be submitted?

Take several views of the affected area(s), making sure to show the location and arrangement of the lesions. These views should include: Far: The entire body or affected area. Medium: Centering the involved area, but including a nearby body part or marker, such as a hand or the navel. Close-up: Use the macro (flower icon) setting if available, and take photos approximately 18 inches away from the skin. If there is no macro setting, use the optical zoom setting. Take photos from straight on and side perspectives. When shooting close-ups of skin growths or lesions, consider placing a small coin or ruler adjacent to affected areas to give an estimate of size and scale.


How do I focus the photo?

Make sure the camera angle is perpendicular to the area being photographed. Use autofocus and center the area in the middle of the frame. If autofocus isn’t available, focus on the area of interest and depress the shutter button halfway. Then move the camera to center the image before fully depressing the shutter.


Are there any particular camera settings that I should consider before taking my photos?

The preferred resolution is 1024x 768 pixels (0.8 megapixels). The minimum standard is 800 x 600 pixels. The “macro” (flower icon) setting is optimal.


What type of camera or cellular phone should I use to submit my photos?

Use a high quality digital camera, cell phone or tablets capable of high-resolution photos.